Download ALKATECHS Support, share your support ID, and approve the connection when your technician contacts you.
Secure connection, under your control
Windows uses our customized ALKATECHS Support client, preconfigured for our private server. Mac users can download the official RustDesk application below.
Our portable app for Windows 10 / 11 (64-bit) is already configured for ALKATECHS. Open it, share your support ID, and approve your technician.
Download ALKATECHS Support (English)v4 English edition · Simplified interface · Pilot release · Unsigned application. Windows may display a publisher warning; contact us if you are unsure about the file.
Choose the DMG for your Mac’s processor. Open it and drag RustDesk into Applications.
Intel Mac · Apple Silicon (M1–M4 and newer)
Windows: Open ALKATECHS Support. Your server is configured automatically—no setup needed. macOS: Open RustDesk → Settings → Network → ID/Relay server, and enter the following settings.
The settings below are for macOS or troubleshooting an existing RustDesk installation. Windows customers using ALKATECHS Support can skip them.
rd.alkatechs.comeJHHHrBmnkmAX305JO4GybwdJBKM4S8CboD+VtsZ8SY=When RustDesk shows Ready, tell your technician your RustDesk ID. Keep the app open. Approve their incoming connection when prompted.
On Windows, ALKATECHS Support is designed for click-only approval. A technician cannot start an attended session until you accept the request. No permanent password is needed. If using the official macOS client, select click approval in Settings → Security if available.
On Windows, portable access to administrator/UAC screens may be limited without an elevated service.
On macOS, allow Screen Recording and Accessibility when prompted. Restart RustDesk if macOS requests it.
A legitimate ALKATECHS technician will never ask for bank passwords, gift cards, or access you did not request. You can end a session at any time.
Contact us and we’ll guide you through the first connection.